Refund & Return Policy

All products on Gearmate are custom printed on demand specifically for each order. Because every item is made to order, all sales are final: orders are non-refundable and can't be returned or exchanged. The only exceptions are problems on our side — a defective, damaged, misprinted, or wrong item — which we always make right, as described below.

If you receive an item that is defective, damaged, or incorrectly printed, we will issue a full replacement or refund at no cost to you.

To qualify:

• Report the issue within 30 days of receiving your order
• Email support@gearmate.co with:
  • Your order number
  • A clear photo of the defect or damage
  • Description of the issue

We reply within 1–2 business days and arrange a replacement or refund.

If you received a different product, size, or color than you ordered, contact us within 30 days of receiving your order at support@gearmate.co with your order number and a photo. We will ship the correct item at no charge or, if you prefer, refund it in full.

Orders can't be cancelled or changed once they're placed, because production starts right away. If you made a mistake (a size or a name, for example), email support@gearmate.co immediately with your order number. We'll help if we can, but we can't guarantee a change or cancellation.

Examples of situations that aren't refunded or exchanged:

• Buyer's remorse or change of mind
• Incorrect size ordered by the customer (please refer to size charts before ordering)
• Items that have been worn, washed, or used
• A design that prints as it was shown on the product page (the product photos and preview show what will be printed)
• A personalized name or number printed exactly as you typed it (if we print something different from what you entered, that's our error and we'll replace it)

Approved refunds are processed within 5–10 business days. Refunds are issued to the original payment method used at checkout.

Store owners are responsible for ensuring their product names, descriptions, and artwork are accurate. Products go live as soon as a store owner creates them. Gearmate is not responsible for customer dissatisfaction resulting from inaccurate product listings created by store owners.

If you have any questions about our refund policy, contact us at support@gearmate.co.